Who we are

Tradie Office Help is a service run by Oberly Pty Ltd, based in Australia. We help busy tradies stay on top of invoicing, payments, and admin — so you can get paid faster and stress less.

This policy explains what we do with your info, why we collect it, and how we keep it safe.

How We Collect Your Data

We collect information you give us when you:

  • Fill out a form on our website
  • Text, email, or call us

What Information We Collect

When you submit a form through this website, we collect:

  • Your name
  • Business name (if included)
  • Email address
  • Phone number
  • Any information you provide in your message

We don’t collect sensitive personal data through the website unless you choose to include it in your message. And we never sell or rent your information.

Why We Collect It

We use this information to:

  • Respond to enquiries about our services
  • Provide quotes or job-related admin support
  • Follow up with you regarding invoicing/account work
  • Improve the website experience and understand what visitors find helpful
  • Show you relevant ads or info on other websites or platforms

We do not sell or rent your information to anyone.

How We Store and Protect Your Data

Form submissions are sent to our secure business email account (hosted by Microsoft Outlook) and may also be stored temporarily in our website dashboard (via Fluent Forms).

We protect your data using:

  • Encrypted HTTPS connection
  • Password-protected admin access
  • Reputable third-party services with built-in security

We also use tools like:

  • Fluent Forms to collect form submissions
  • Microsoft Outlook to receive and reply to emails
  • Google Analytics and RankMath SEO to improve our website performance (analytics data is anonymous)

We only keep your info as long as needed to deliver our services and meet legal obligations.

Who We Share It With

We do not share your personal information with third parties unless:

  • It’s required by law, or
  • You give us permission (e.g. to refer you to another service provider)

Cookies

This website uses cookies to:

  • Understand how visitors use the site (via tools like Google Analytics)
  • Help protect against spam and abuse
  • Support performance and functionality
  • Show you relevant ads on other websites

Some cookies may collect data that’s considered personal (like your IP address or browsing behaviour). We don’t use cookies to identify you directly unless you submit a form.

You can disable cookies in your browser settings. By using this site, you agree to our use of cookies as described above.

Tracking and Analytics

We use tools like Google Analytics and Rank Math SEO to help us understand how people use this website. These tools may collect data such as:

  • Your device type and browser
  • What pages you visit and for how long
  • General location (city/region), based on your IP address

This data helps us improve our site, but it doesn’t personally identify you.

Google Analytics may store this information on servers overseas. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We also use cookies to support spam protection, basic site performance, and (if active) advertising.

Overseas Disclosure

We do not knowingly disclose personal information to overseas recipients.

However, some of the tools and services we use — such as Microsoft Outlook, Fluent Forms, Google Analytics, and RankMath SEO — may store or process data on servers located outside Australia, including in the United States and other countries.

These providers are subject to their own privacy and security policies. We only use reputable, industry-standard tools and take reasonable steps to ensure your information remains protected, even when processed internationally.

Embedded content from other websites

Some pages on this site may include content from third-party services — like YouTube videos, Google Maps, or booking tools (e.g. Calendly). These work as if you visited those sites directly, and may use cookies or tracking tools according to their privacy policies.

We don’t control what data those third parties collect — please check their policies if you’re unsure.

How long we retain your data

We keep personal information for as long as it’s needed to:

  • Respond to your enquiry
  • Deliver our services
  • Meet our legal and administrative requirements

Form submissions sent through this website may be stored in our system or email records for up to 12 months, unless required longer for ongoing service or record-keeping. We review and clean up old data regularly to avoid storing anything unnecessarily.

What rights you have over your data

If you’ve submitted a form through this website, you can ask us to:

  • Send you a copy of the personal information we received, or
  • Delete that information from our records

This applies only to information you’ve submitted via this website or emails generated from the form (e.g. name, email, phone, enquiry message).

If you later become a customer and share more details with us outside the website (by phone, text, voice note, or Xero), those interactions are covered separately under your service agreement.

To make a request, just contact us — we’ll reply as soon as possible.

How to Contact Us

If you have a privacy request or question, email us at:

How to Make a Privacy Complaint

If you have concerns about how we’ve handled your personal information, or believe we’ve breached Australian privacy laws, please get in touch so we can sort it out.

You can contact us at:

We take all privacy complaints seriously. We’ll look into your concern, respond as soon as possible, and aim to resolve it quickly and fairly.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: